Terms & Conditions
Making A PurchaseBrowse our store and add any items that you wish to buy into the shopping cart. If you are experiencing problems paying online we can take your credit card details over the phone. We will destroy any credit card details immediately after your payment has been successful if we have taken your details at an event, or are unable to put it through the computer at the time of booking. We do not under any circumstances hold Credit Card numbers. If you have purchased an item and it says £0 and you take it to the checkout and succeed, we will not be liable to give you the product free of charge. Sometimes upon entering and loading prices onto a website, a problem can arise whereby it does not record the price and defers to £0. You will be given the option to pay for the item at the RRP price or refund the entire order if any other items, or postage were incurred |
Shipping And HandlingUK Postage – First Class Royal Mail for small orders & Couriers or recorded for larger. Standard Courier – start from £1.99 to £7.99 (for larger items such as canvas art delivered within 7 working days). Please ensure that you have read the postage page carefully, by comitting to buy any product you are accepting our postage terms which are clearly laid out Overseas Shipping is £7.99 |
Delivery SchedulePlease allow 10 working days for UK orders Items are made to order! – ** DUE TO HIGH DEMAND OVER CHRISTMAS & HOLIDAY PERIODS, ORDERS COULD TAKE APPROX 3 WEEKS in some cases more due to high volume and bad weather delaying the postal service. Please take into consideration that Christmas day, boxing day and New years day Or bank holiday are classed as holidays therefore it affects orders shipped to us, then subsequently turned around and shipped to yourselves. also please be aware weekends and bank holidays are not working days, or orders placed after 5pm. We cannot guarantee you will get your order for Christmas if you ordered after the ‘last posting day for Christmas’ had surpassed when you ordered. We aim to deliver within times stated in our postage, however we will always post any delays on our home page and banner which will be visible throughout the site.. International orders are generally received in under 14 days however if you live in Australia or as far afield orders have been known to take longer due to customs and sheer distance, again we cannot accept responsibility for this as we have shipped your order on time our side!. CHRISTMAS DELIVERIES: We will be dispatching orders right up to 23 December but orders taken as of mid be guranteed before Christmas, due to higher order volumes, postal services and weather that may have an affect on delivery services. Orders raised after 5pm Mon-Friday will not be classed as 1 working day If your item has been lost in the post we will replace it however we cannot replace it until 28 days after purchase in case it is actually delayed and not lost. Whilst we previously stated our last order date for Christmas was 14th December we have removed this notice as of the 8th of December due to sheer volume of orders as orders are now taking longer to turnaround. Missing Items If your item has not been received and the time has surpassed we will review the situation and |
Back OrdersIt is very rare that we run out of stock. However, if there is an item out of stock we will send you the rest of the goods and the remaining items will follow within a couple of weeks. Please note that payment will be taken at the time of the order in order to allocate the stock to you. |
Tax ChargesAll our prices include VAT where it is applicable. |
Item description, Colours, Styles & TexturesWe give an accurate description of our products, we also take photographs of products, these are are always a likeness for products that we out source. We also design our own range of cushions, snoods, gift sacks, plaques and mugs. We photograph and describe these products to the best of our ability, however each item is designed and printed to order. Occasionally the colour or photo is not exactly the same as it appears. The colour maybe slightly different to that of online, perhaps darker, or lighter shades in some cases. The process we print with is dye sublimation and like any print may be a slightly different colour on reproduction. If the print, quality or finish of your item is slightly different from the imagery you will not be eligible for a refund unless we deem it completely out of shade or not a true representation. We do not dispatch items from the printers that look this way. Therefore if you are unhappy with a product and you yourself are satisfied it is a mis representation, you must return the item to us or photograph it. We will not give refunds if we think the product is suitable, if the items are personalised, we cannot re sell the item. We are a small company and any complaints become a loss to us financially. Please respect that your customisation is a specially designed gift at great value for money. |
Privacy PolicyDesignMeMy do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. |
Returns PolicyIn accordance with the Direct Selling Regulations, if the goods are unsuitable or faulty when you receive them then please contact us within 7 working days of receiving the goods or return them to us within 28 days. Please specify if you would like a refund or replacement. Goods that have been personalised can not be returned unless faulty. If the goods are unsuitable then we must be able to resell the goods so if the packaging has been damaged then we may reclaim the cost of the packaging. We are not able to refund or replace personalised goods unless they are faulty as we are not able to resell them. You will receive a refund or replacement within 2 weeks of returning the goods. In accordance with the Sale of Goods Act, once used and if there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse we are only able to offer you a repair or an exchange. Only if we are unable to repair or exchange the goods will we offer you a refund. We will not offer a replacement, exchange or refund on any items that have been worn or used for over 6 months. Due to the delicate nature of our jewellery we will only offer an exchange or refund if the jewellery arrives in a faulty condition. We will not refund or replace worn jewellery and customers ust be careful not to pull, snag, drop or get jewellery wet. To Return goods please contact us by email and we will send you an address to ship to If goods are uncollected and returned to us we will contact you by email and by telephone. However, if you do not reply to us within 14 days your order will be returned to stock and no replacements or refunds will be issued. We are unable to process any queries relating to undelivered packages or missing items on order placed over 90 days. If customers provide the wrong delivery address we will not be held responsible for lost packages. Goods are returned to us at cost to the customer. However, we will replace goods free of charge. |
Remittance TermsFull payment is required in advance of shipping DesignMeMy RightsDesign me my gift is owned by Design Me My we reserve the rights to terminate or amend any of the following products or promotions without prior notice on products or promotions within the online shop subject to availability:- 1. Removal of discount codes within our online store 2. Extend the dispatch time if volumes are low or orders in high demand 3. Change item description, change the product or send you a replacement as close to the product as possible 4. If you order and you have not spelt a name or text correctly for your paid garment then you will be responsible to pay for a replacement 5. If you have not fully stipulated a colour or style of garment and you have not responded within 5 working days we will automatically choose one for you and you will not have the rights for a refund. 6. By confriming your order you are accepting into all of the terms and conditions. Corporate, Business or Bulk Order Terms & Conditions We manufacture goods for corporate and business in Bulk. Our terms are not the same as above which represent customer purchases online. Depending on volume of bulk ordered, we will stipulate an approximate timescale for delivery of your products. Whilst Design Me My try their up most in complying with these approximations, occasionally the timescale will be longer due to following reasons out of our control. We use several companies in the UK to manufacture our items, we also have a manufacturer based in China. This is a factory where bulk orders are made 1. Initial deadlines are agreed based on final agreement of finished article and any logo/ text that will feature upon it. If you the business have not confirmed in your allocated time it will effect the timescale. 2. The timescale of the order begins once the customer and manufacturers have agreed the finished article and payment has cleared. Please note transferring of funds to a bank account can take up to 4 working days to clear. Please note further that transferring from one country to another can also take longer due to timezones. 3. Some of our bulk orders manufacturered overseas in China, shipping of goods are generally shipped within 3-5 days via TNT. The goods will be shipped to Design Me My initially for inspection and immediate turnaround that same day (provided it is received before 3.30pm). In some rare cases shipment can be delayed both coming from overseas or sending on within the UK, or overseas. This can be due to flight delays, missed connections or busy shipment periods. We cannot accept responsibility for any delays in shipping that are as a result, directly delayed with the carrier, it is our of our control. Whilst we will do all we can to speed the process up if indeed there are delays or problems, we cannot be held directly responsible as the receiver of the goods and not the sender, we cannot chase the carrier up directly, it has to be done from our manufacturers. Timezones can delay response and updates again we cannot be held responsible for this. We will do all we can to ensure this is dealt with to the best of our ability. 4. In some cases there may be a problem with the approximate timescale in the manufacturing process. Whilst we will do all we can to ensure the timescale we have given you are adhered to, we cannot be held responsible for delays which are out of our control. In any instances of delay, we will keep you informed, please be aware the timezone may mean responses on updates are delayed. 5. Once you have decided on a design and product and we have agreed this with the manufacturer, you cannot change this. We cannot refund you for any products if the items were delivered to the agreed specification. We design Mock ups of how your garment will look, you purchase your goods based on this layout. We will send you a picture of the first item once off the press from production. If you would like to see a prototype of the product proir to ordering in bulk, we can design and have one made at cost. Please note this method will take longer to produce the finished order. 6. We cannot be held responsible for delays your end in the initial design and payment stages. If deadlines are tight then please consider that if you are leaving no room for delays in receiving of your products, we cannot be held responsible if they are held up in both manufacturing or transit. Unless your Invoice 7. Unless otherwise agreed, we cannot proceed with an order until full amount or deposit has been made. COPY RIGHTAll items for sale have been designed In House by DesignMeMy or by another UK designer. All designs are Copyrighted and cannot be sold or used by another party, customer, supplier or other. Football style designs are not any specific team or posing as one unless we supply that team direct. If you choose to Personalise your paid garment with a specific club, brand, name or any other known person then that is the responsibility of you and not DesignMeMy. We would never use official copyrighted material from other companies or establishments unless we have had proir consent to do so. DesignMeMy respects copyright – we hope you do too! . |
