POSTAGE OVER CHRISTMAS
We close down over the Christmas break from 24th December and we will be responding and open for business officially from 7th January. Calling over this period will result in a delay in response, we can pick up urgent emails and will send artwork to printers of orders taken over christmas, once the printers resume their end they will ship out orders in date order.
POSTAGE COSTS UK:
£3.98 = £1.99
£3.99 – £7.95 = £2.49
£7.96 – £27.95 = 3.99
£27.98 – 49.99 = £6.99
£50+ = £9.99
Please allow 1-3 working days on top of your order days of up to 10 working days (for custom products) prior to contacting us, please build in extra days if you order around a weekend or bank holidays as these are not classed as working days. Customised items are designed printed and in some cases sewn which is a lengthy process so please order in good time if you need it for a particular date. If you do order late contact us where we can design and arrange a gift card in advance to give in lieu of the gift.
**CHRISTMAS POST **
We state on our homepage that items placed before 17th will be dispatched before Christmas, this does not guarnatee them before Christmas as our items are shipped Royal Mail First Class, unless you contact us proir to ordering we cannot guarnatee items by Christmas unless we have told arranged this with you specially we cannot guarantee delivery before Christmas. Orders take 10 working days + postage, postage can take up to 3-4 days over Christmas period so please add this to your order time as it could take 3 weeks from date of order over the festive period. Unless you order well in advance or speak to us about guaranteed delivery we cannot guarantee for Christmas. If your order arrives after Christmas you will not get a refund.
Please note, we use Paypal as a our online merchant, sadly we cannot put a shipping calculator in place as Paypal do not have one, therefore some items such as heavy or bulk orders will cost a lot more than our standard online price at the checkout we will foot the excess, however please be aware that your parcel will go standard packets either in Europe or International, they will not be registered or tracked as it is simply to expensive to do this. If you are insecure about this we can arrange signed for Royal Mail which cannot be tracked but will be signed for your end, this is usually £6.50 additional to the post cost for your country. To order and have your item International or european signed for you must state this once you have ordered or before you order where we can agree a cost. Royal Mail do not offer tracking as it is impossible to do this once it has left the country as it does not stay with any given courier. If you would like to arrange your own courier to track parcels we will chanrge you only for the items ordered + packing and we will contact you once the order is ready for dispatch for you to arrange a courier. Please also understand postage takes a lot longer than 1-2 days overseas. We cannot do anything about this we have to keep postage costs to a minimum, in some cases International postage can take 3-4 weeks depedning on circumstances such as custom, remote areas etc
If you order bulky items such as cushions and frames they may take longer through customs and hold up your order, again we cannot be held responsible for this. We can always offer you proof that we have posted the items out which we can show you on request. We will not resend an order until 28 days after delivery as it may be a customs issue. Please understand these rules are out of our control, we ship our end as best and fast as we can and custom orders take time to design, print and make!
If you would like to purchase the cushion inners only on 18 & 24″ cushions, or the name art print only (minus the frame) for guarnateed faster shipment we will do this upon request after or proir to your order.
Please note the majority of the garments ordered such as cushions,snoods and sacks are bespoke and made to order. The artwork is designed/tailored with your personalisation should you choose it, then are printed and sewn, a lot of work and time goes into every individual order. Delivery will be approx 10 working days* – in some cases less depending on date ordered, order placed before noon on a Wednesday will generally be dispatched beginning of the week after. If there is a backlog & time surpasses 10 working days we will post a message on our homepage banner. This will be removed after the event.
You may find that your purchase receipt has £0 as the shipping total, this is currently a glitch to our system which is being looked into as our postage is set in Paypal not our shop. Your Paypal receipt will clearly state the full amount you have paid and it will also state the total amount due before you commit to purchase.
* Please note 10 working days are Monday – Friday 9am – 5pm. Orders placed after 5pm are not classed as 1 working day nor are orders placed on a weekend. Bank holidays and Christmas, Easter and other official holiday dates are also not classed as a working day. The queens Jubilee holiday dates in the UK of Monday 4th & 5th June will have an effect on orders placed end of May up until mid July – again apologies for this! Please allow 2 working days for postage on top of this items are shipped First Class however over busy periods such as Christmas or Bank Holidays postage can take longer than 1-2 days, we cannot be held responsible for this, orders over busy periods such as Christmas can take longer than 10 working day, literally due to sheer volume and transporting goods around at the busiest time of year.
Late Items & Lost Items
Items as stated take up to 10 working days to produce, on top of this is postage time. In some cases postage can take more than 2 working days. Please wait up to 3 extra days proir to contacting us. If your packet was attempted delivery and was too big to fit through the letterbox it may have gone to your local post Office without a slip being pushed through your door, it may also be left with a neighbour. We cannot be held responsible for you not chasing your order up or Royal Mails lack of communication.
If you have not received your order 28 days after your purchase we will offer you a replacement, however if you have not contacted us within these 28 days from the date of your order we would have accepted you have received your goods, therefore if this time surpasses and you contact us thereafter, you will not be elegible for a refund. By paying for your goods at the checkout you are accepting these conditions
If you have not received your item we always endeavour to answer your email within 2 working days where will will resolve the issue. If after 7 days you feel like we have not commincated with you, you are intitled as a customer to raise a dispute with Paypal, you will be asked to provide evidence to back up your claim. Design Me my will happily proceed through this process, however i is alays best to try and resolve it with us first, we do not like unsatisfied customers.
For a courier prices will vary depending on order!
International orders are generally received in approx 14 days – again this purely depends on where the item is shipped to it may take longer, things such as customs especially on larger items/orders can delay your postal time, again this is out of our control!
Multi climate Snoods(not fleece), personalised Cushions and Sacks are ordered by mid December(12th), a lot of work goes into the production as they are made from scratch to order and they are our biggest sellers. Whilst we will try and meet demand we cannot guarantee orders placed after 12th can be posted prior to Christmas, we also cannot guarantee that items posted before Christmas reach you before Christmas as the post and weather can delay which is out of our control. We will be dispatching ALL orders placed before 12th December from 16th December onwards. All snoods placed after 12th not be manufactured until week of the 4th January, orders will be made on a first come first served basis so the quicker you order the faster you will receive your snood. This does not apply to fleece snoods turnaround is faster!
Fleece Snoods can be ordered Up to 19th December for us to be dispatched the week Christmas however we cannot guarantee the post will deliver if you place your order on the 19th we won’t be dispatching it until Wed/Thursday of that week so please order late at your own risk,!
Mugs Can be ordered up to 20/21 December for dispatch 22/23 again we cannot guarantee the postman will get them there prior to Christmas as it is past the recommended postal date.
Name Art, we design the art in house so providing we have frames these can be dispatched over Christmas within 2-3 days and we will be dispatching up until 23rd so please bare in mind last posting dates.
If you would like a product delivered recorded and guaranteed please email us via our contact form. If we have stock we will do this
** ANSWERING PHONE CALLS OVER CHRISTMAS **
Some of our products are made by manufacturers, Factories shut down over the Christmas period so if you order your items a few days before Christmas day orders will take up to 3 weeks and in some cases longer due to back log and factory closure. This is the case on Football Snoods and Cushions, although not fleece snoods, and all other products where orders placed after the Christmas Cut off date will mean they are placed in a queue based on the date ordered, due to unforeseen volume we cannot stipulate when these orders will go out although it will almost certainly be mid January, again it is out of our control.
Normal business will resume mid January once the Christmas Rush and back log is out of the way!
We thank you for your understanding and wish you a Merry Christmas and a Happy New Year.
FURTHER INFORMATION REGARDING CHRISTMAS DELIVERIES:Over the Christmas period we receive a sudden surge in orders, we still aim to dispatch within our desired 10 working days, however in certain circumstances such as Royal Mail slowing with the rush, or bad weather conditions means that orders may be held up in transit. We can sadly do nothing about this. Please take all of this information into consideration and order as early as possible.
As well as the postal rush we may run behind with our orders as huge demands are met, we work on a date of order system so the quicker you order the faster you will get your products. If we have stock available it will be dispatched over 2-3 working days, however if an item is personalised it may take longer due to volume of orders, we often over busy periods dispatch orders when available so you may receive part of your order and the rest will follow. Again apologies for this. In certain circumstances we may be awaiting orders from our suppliers such as owl and sushi cushions, although we get a delivery date, on occasions their dispatching to us is delayed which means our dispatch to you has a knock on effect, again this us out of our control. We will honor your order as soon as it arrives, it is hard to estimate an exact time as the stock turns so fast and can be sold out extremely fast, again you will be in line on a first come first served basis.
DUE to high demand on specific products it is taking longer to administrate orders through sheer volume over the Christmas period. Please bare with us, we are working hard to ensure you will love your product on receipt. We may not be able to answer phones or answer emails immediately as we feel it is important to concentrate on getting orders out as priority, stopping to answer emails and phone calls or go through admin to check orders holds us actually customising and dispatching products therefore we have to take orders as preference and will work longer hours and answer emails most likely in the evening time.
If your item has been lost in the post we will replace it however we cannot replace it until 28 days after purchase due to Royal Mail failed delivery procedures. Once the 28 days has surpassed it will then take further time to re do your order due to it being bespoke!
International orders are generally received in under 14 days (unless customised) – again this is currently longer due to Christmas periods or Bank Holiday periods in the UK and holiday dates that may occur in your country
We Thank you for your patience in waiting for your garment but we assure you you will not be disappointed by the quality and high standard of the gift